Service & Aftermarket
We help companies create service processes that are smarter, more efficient, and more transparent.
We understand the complexity and make it manageable
We work daily with companies where service is one of the most important revenue streams. We know how everything fits together, from troubleshooting to follow-up.
A complete picture of everyday operations, not just the processes
We ensure that planning, customer contact, execution, and follow-up work as one cohesive flow.
A reliable long-term partner
We guide you through the entire digitalization journey and stay on afterward to help you continue to develop.
Focus on scalability and flexibility
We help you build ways of working that hold up as volumes and requirements increase.
A selection of our customers
Services within Service & Aftermarket
Our services in ERP, analytics, and mobility strengthen the entire service business. By connecting planning, field work, contracts, and follow-up, we create efficient flows, better control, and increased profitability.
Infor CloudSuite M3
At Navcite, we help you implement and develop your Infor solution with clear recommendations and structured workflows.
Power BI
We help you use Power BI the right way—focusing on business decisions, not just visualizations.
Microsoft Fabrics
We help you build a cohesive data platform in Microsoft Fabric – with a clear structure and a focus on business decisions.
Digital ways of working that make service flows simpler and more profitable
With clear digital processes, we help you build a solid foundation for higher customer satisfaction, more efficient planning, and a more profitable service business—whether you work in the field, in the workshop, or with complex service agreements.
Efficient planning and scheduling
Ensure the right technician is in the right place—with a clear overview of availability, skills, and geographic areas.
Full control of customer and service history
Get all information easily accessible: completed actions, deviations, manuals, spare parts, images, and documentation.
Improved field service
Use digital tools that simplify reporting, time tracking, material usage, and signing directly on site.
Stronger management of contracts and warranties
With clear intervals, automation, and follow-up, the risk of missed commitments and manual administration is reduced.
Better inventory and spare parts management
The right item in the right place, at the right time—whether technicians pick from the van, the workshop, or the central warehouse.
Faster invoicing and increased profitability
When information collection happens automatically, the gap between completed work and invoicing disappears.
A long-term and value-creating relationship
A long-term and value-creating relationship
We work long-term and committed, close to your business, and drive development forward. With structured approaches and solid experience, we create innovative solutions you can rely on both today and over time.
Book a meeting with us about Service & Aftermarket
One of our experts in Service & Aftermarket
Jessica Johansson